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Dispatchers Take Heat as the ‘First First Responders,’ So this Week, Show Them Some Love

The woman’s screams were terrifying. The anguished wails were all that Anaheim PD Dispatcher Heather Champlin heard when she took the 911 call. Hamplin wondered if the woman had been violently attacked. Since she had called from a landline, the caller’s address popped up on Champlin’s screen. After several seconds that seemed to stretch into […]

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A Look at the Federal Interagency Communications Center in San Bernardino

The busiest joint Federal Interagency Communications Center (FICC) in the United States is located in San Bernardino California at the headquarters for the San Bernardino National Forest.  The center serves federal fire and law enforcement agents who are in charge of 33,000,000 acres of federal land in Southern California.  Dispatchers at the communications center serve

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