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Ensuring Critical Communications for 13 Agencies Across Los Angeles County With Computer Aided Dispatch Upgrade

The Verdugo Fire Communications (VFCC) center operates out of the Glendale Fire Department and is owned by the cities of Glendale, Burbank and Pasadena, the Tri-Cities. Just last year, the dispatch center answered almost 180,000 calls for 13 agencies, including Glendale, Burbank, Pasadena, Alhambra, Arcadia, Monrovia, Montebello, Monterey Park, San Gabriel, San Marino, Sierra Madre, […]

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Dispatchers Take Heat as the ‘First First Responders,’ So this Week, Show Them Some Love

The woman’s screams were terrifying. The anguished wails were all that Anaheim PD Dispatcher Heather Champlin heard when she took the 911 call. Hamplin wondered if the woman had been violently attacked. Since she had called from a landline, the caller’s address popped up on Champlin’s screen. After several seconds that seemed to stretch into

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Culver City Council Seeks Approval to Join South Bay Regional Public Communications Authority

The Culver City Council seeks approval of a five-year contract with the South Bay Regional Public Communications Authority (SBRPCA) to provide emergency dispatch, vehicle build and radio maintenance services to the Culver City Police and Fire Departments. Should the City Council approve the proposal, the South Bay Regional Public Communications Authority would provide services currently performed by City staff. The

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Santa Monica Joint Dispatch Center Unites Police and Fire

For years, the Santa Monica police and fire departments had separate dispatch centers. They operated independently, frequently collaborating but regularly coping with staffing shortages, information gaps and delayed responses. The fatal shooting at Santa Monica College in 2013 was a watershed moment for the two agencies. If they hadn’t seen a pressing need for better

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Commercial Structure Fire – Venice

UPDATE: SCMA member Alex Thompson with venice311.org was kind enough to provide her photos and videos for our members to view.  Los Angeles firefighters relentlessly battled an extremely hot and stubborn Major Emergency blaze at a large Venice storage facility that injured five firefighters. Just after 7:30 PM on October 25, 2014, the Los Angeles

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San Bernardino County Fire Dispatch Center in Rialto Receives International Acclaim

San Bernardino County’s emergency dispatch center has been noted as one of the best emergency call centers worldwide. On Tuesday, the dispatch center was honored as an Accredited Center of Excellence by the International Academies of Emergency Dispatch, county fire authorities said. A ceremony was held at Fire Station 71 in Fontana to celebrate the

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Bell PD Has Changed Frequency

Posts on the SoCalScan Yahoo Group indicate that the City of Bell Police Department is now dispatching on 155.955 MHz with a PL of 107.2.  Apparently, this frequency replaces their old dispatch frequency (155.190 MHz) and represents a “frequency swap” between the cities of Bell and Pasadena that was agreed to last September. BELL POLICE

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Ventura Sheriff Dispatch Center Gets Makeover

One of Elizabeth Hernandez’s seven computer monitors contains a motto that gets her through the day during her up-to-18-hour shifts as a Ventura County sheriff’s dispatcher: “Keep calm and dispatch on.” With the revamping of the sheriff’s communications center, which includes ergonomic chairs and rising desks, that’s become easier. “There’s definitely a lot more of

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High Desert Public Safety Operations Center dedicated in Hesperia

Law enforcement and public officials from across San Bernardino County gathered Friday morning in Hesperia for a dedication ceremony and tour of the new High Desert Public Safety Operations Center. For the first time, dispatch services for both the Sheriff’s Department and county Fire Department will be centralized under one roof and will house an

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LA County to Upgrade Sheriff and Fire Dispatch Consoles

Los Angeles County last week announced that it has signed a $12.5 million contract to have Raytheon replace its aging dispatch consoles with twin-screen equipment that is expected to enhance fire and sheriff dispatchers’ ability to quickly make the most-effective resource decisions and improve interoperability. This upgrade to LA County’s dispatch consoles has been needed

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